---
title: Resolving Common Password Reset Issues
description: Try these potential solutions when encountering Password Reset issues.
---

[Skip to content](https://support.adesso.ai/trouble-resetting-password#main-content)

English

Show submenu for translations

![Official\_Black No Background.png\]](https://support.adesso.ai/hs-fs/hubfs/Official_Black%20No%20Background.png?height=40&name=Official_Black%20No%20Background.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- www.adesso.ai

 www.adesso.ai

 Ask me anything!

- There are no suggestions because the search field is empty.

1. [Adesso Academy](https://support.adesso.ai/?hsLang=en)
2. [Adesso AI](https://support.adesso.ai/adesso-ai?hsLang=en)
3. [FAQs](https://support.adesso.ai/adesso-ai?hsLang=en#faqs)

# Resolving Common Password Reset Issues

## Try these potential solutions when encountering Password Reset issues.

- We send out Password Reset emails from the following email addresses.  Please have your IT team whitelist these addresses: 
    - [DoNotReply@adesso-solutions.com](mailto:DoNotReply@adesso-solutions.com)
    - [DoNotReply@adesso.ai](mailto:DoNotReply@adesso.ai)
- Open a new Chrome browser and navigate to the [Adesso Login Portal](https://app.adessoai.com/Login/login.aspx).
- Populate the Company & Username fields. If you do not know these values, please reach out to [support@adesso.ai](https://support.adesso.ai/support@adesso.ai?hsLang=en).
- Click the Forgotten Password link, then the OK button to confirm a new password has been sent.
- Check your email for the Password Reset email. 
    - It can take a few minutes to receive the email.
    - The email expires after 8 hours.
    - Check your spam filter.
    - Notify [support@adesso.ai](mailto:support@adesso.ai) if you haven’t received the requested email. We can confirm your email address is correct in the system and forward you a copy of the Password Reset email.

- [Flamingo](https://support.adesso.ai/flamingo?hsLang=en#main-content)

    - [Getting Started](https://support.adesso.ai/flamingo?hsLang=en#getting-started)
    - [TPM Business Basics](https://support.adesso.ai/flamingo?hsLang=en#tpm-business-basics)
    - [Training](https://support.adesso.ai/flamingo?hsLang=en#training)
    - [Troubleshooting](https://support.adesso.ai/flamingo?hsLang=en#troubleshooting)
- [Adesso AI](https://support.adesso.ai/adesso-ai?hsLang=en#main-content)

    - [Resources](https://support.adesso.ai/adesso-ai?hsLang=en#resources)
    - [FAQs](https://support.adesso.ai/adesso-ai?hsLang=en#faqs)

[![Chill listening crop-3](https://support.adesso.ai/hs-fs/hubfs/Logo%20On%20Coral.png?width=61&height=55&name=Logo%20On%20Coral.png "Chill listening crop-3")](https://www.adesso.ai)

Adesso Academy

<https://www.facebook.com/adessosolutions> <https://twitter.com/TPEffectiveness> <https://www.instagram.com/adesso.ai> <https://www.linkedin.com/company/adesso-technologies>

Copyright © 2026, Adesso Technologies Inc